Frequently Asked Questions

Everything you need to know about shopping at iConCity

Are all electronics sold on iConCity authentic?

Yes, we guarantee that all products sold on iConCity are 100% authentic and sourced directly from authorized manufacturers and distributors.

What is your return policy for defective gadgets?

We offer a 30-day return policy for any technical malfunctions or defects. Items must be returned in their original packaging with all included accessories.

How long does shipping take for international orders?

Standard international shipping typically takes 7-14 business days, while express shipping options can deliver your tech in as little as 3-5 business days.

Do my electronic purchases come with a warranty?

Most products at iConCity come with a standard 1-year manufacturer's warranty. Specific warranty details can be found on each individual product page.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure cryptocurrency payments via BitPay.

Can I track my order in real-time?

Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our live tracking portal to monitor your delivery status.