Returns & Exchanges

At iConCity, we stand behind our electronics with a 30-day satisfaction guarantee. If your device isn't performing as expected, we offer hassle-free returns and exchanges to ensure you stay connected.

1

Initiate Your Request

Log into your iConCity account and select the order you wish to return to receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Device

Securely package the item in its original box with all included accessories, cables, and manuals to ensure a full refund.

3

Ship It Back

Affix the prepaid shipping label provided in your email and drop the package off at any authorized courier location.

4

Receive Your Refund

Once our technicians inspect the hardware, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing